Privacy statement

In accordance with the Guidelines for Federal and ACT Government Websites issued by the Office of the Australian Information Commissioner, the Department of Veterans’ Affairs (DVA) provides the following privacy statements.

Security of your information

DVA seeks to comply with the Information Privacy Principles under the Privacy Act 1988 (the Privacy Act) in the collection, storage, use and disclosure of personal information in its possession.  The Privacy Act provides for specific rights and remedies of individuals in the event of a breach by DVA of its duties under the Act.

DVA attempts to provide a secure environment and a reliable system.  However, you should be aware that there may be inherent risks associated with the transmission of information via the Internet.

If you are seeking or providing information of a personal nature, DVA suggests that you use over-the-counter, postal, fax or telephone services. 

The information collected on this web site is not used for any data-matching purposes.

Note: external sites that are linked to this site are outside DVA’s control and you are advised to review the privacy and security statements associated with such sites when visiting them.

Site visit data

DVA makes a record of your visit and logs the following information for statistical purposes:

  • the user’s server address
  • the user’s top level domain name (e.g. .com, .gov, .au, .uk etc.)
  • the date and time of the visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser used.

DVA will not make any attempt to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet service provider’s logs.

Use of email

At the present time, it is not possible to guarantee the security of email forwarded to the DVA via the Internet.  In order to protect your privacy and the privacy of others, it is requested that you do not send us personal information by email.

DVA will not forward information of a personal nature by email.  DVA will only forward such information by traditional means, such as post, fax or telephone, if appropriate.

If you choose to use email to request information, please include a postal address, fax number and/or telephone number.  A DVA representative can then contact you by your preferred method.

No spam

The publication of electronic addresses on this website is for the information of users.  DVA does not authorise the receipt of commercial electronic messages (generally known as spam) at any published electronic address.  They are to be used for legitimate correspondence only.